Privacy Policy

Vanguard Vitality (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our telemedicine platform, website, mobile applications, and related services (collectively, the “Services”). We are dedicated to maintaining compliance with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and applicable state privacy laws.

1. Information We Collect We may collect personal information that you voluntarily provide to us when registering for or using our Services, including your name, date of birth, address, phone number, email address, and payment information. In addition, we collect Protected Health Information (“PHI”), which may include medical history, symptoms, diagnoses, treatment information, prescriptions, and other health-related data. We may also collect technical information such as IP address, device type, browser type, and usage data through cookies and similar technologies.

2. Use of Information We use your information to provide, operate, and improve our telemedicine Services. This includes facilitating virtual medical consultations, coordinating care with healthcare providers, processing payments, communicating with you about your care, and ensuring platform security. Your PHI is used and disclosed only as permitted under HIPAA, including for treatment, payment, and healthcare operations.

3. HIPAA Compliance Vanguard Vitality complies with applicable provisions of HIPAA and maintains appropriate administrative, physical, and technical safeguards to protect the confidentiality, integrity, and availability of your PHI. We enter into Business Associate Agreements (BAAs) with third-party service providers who handle PHI on our behalf, ensuring they also comply with HIPAA requirements.

4. Disclosure of Information We do not sell, rent, or share your personal information or Protected Health Information with third parties for marketing or unrelated purposes. We only disclose your information in limited circumstances necessary to provide your care and operate our Services, including: (a) to billing providers for payment processing; (b) to pharmacies for prescription fulfillment; (c) to laboratories for diagnostic testing; and (d) to specialty referral providers when you have authorized or approved such referrals. All such disclosures are made in compliance with HIPAA and are limited to the minimum necessary information required. We may also disclose information if required by law, regulation, or valid legal process.

5. Data Security We implement industry-standard security measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure data storage, access controls, and regular security assessments. Despite these efforts, no method of transmission over the internet or electronic storage is completely secure.

6. Your Rights Under HIPAA and applicable laws, you have the right to access, review, and request corrections to your PHI. You may also request restrictions on certain uses and disclosures, request confidential communications, and obtain a copy of your health records. To exercise these rights, please contact us using the information provided below.

7. Retention of Information We retain your personal information and PHI for as long as necessary to provide our Services and comply with legal, regulatory, and contractual obligations. When no longer required, we securely dispose of or de-identify your information in accordance with applicable laws.

8. Third-Party Services Our Services may contain links to third-party websites or integrations with third-party applications. We are not responsible for the privacy practices of such third parties. We encourage you to review their privacy policies before providing any information.

9. Children’s Privacy Our Services are not intended for individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from minors without appropriate authorization.

10. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Services after such changes constitutes your acceptance of the revised policy.

11. Contact Information If you have any questions about this Privacy Policy or our privacy practices, please contact us.

By using our Services, you acknowledge that you have read and understand this Privacy Policy and agree to its terms.